Category
AI Customer Support Agents — Always On
Hirelli's AI customer support agents handle your inbox around the clock — classifying queries, drafting replies, escalating to humans when needed. Available in English and Arabic.
Why businesses choose Hirelli
24/7 coverage
Handles inbound queries at any hour. No shift patterns, no out-of-office.
Auto-classification
Routes queries to the right team or draft-reply bucket automatically.
Escalation rules
Complex or sensitive cases are flagged to a human before any response is sent.
English + Arabic
Handles bilingual inboxes natively — no separate agents required.
Frequently asked questions
Which channels can the agent manage?
Email inboxes, social media DMs (Instagram, Facebook), and web chat integrations.
Will the agent send replies automatically?
Only if you enable auto-send. By default, all replies require your approval.
Ready to hire your first AI worker?
Start a free 7-day trial. No credit card required.