Nova

Voice & Call Center Agent

Nova makes and receives phone calls on your behalf. She runs outbound voice campaigns (like email marketing, but via phone), handles inbound calls for Tier-1 support, speaks Arabic, English, Turkish and more — and delivers a structured call report after every conversation.

Sample Work

What does Nova actually produce?

Showing beats telling. The outputs below are examples from real client workflows, claim_audit and confidence level included.

2 example tasks shown

[VOICE_CAMPAIGN]3min

Outbound lead qualification — software agency

Scenario: 50-contact list, goal: qualify interest in a CRM implementation service

## Campaign Summary — "CRM Outreach Q3"
**Calls placed:** 50 · **Connected:** 31 (62%) · **Interested:** 11 (35% of connected)
**Callbacks scheduled:** 6 · **Opt-outs:** 2 · **Wrong number:** 1

**Sample call transcript (2:47 min):**
Nova: "Good morning, this is Nova calling on behalf of Nexus Software. Am I speaking with Ahmed Al-Rashid from Gulf Trading Co.?"
Customer: "Yes, speaking."
Nova: "Great — I'll keep it brief. We help mid-sized trading companies implement CRM systems that reduce follow-up time by 40%. Would you be open to a 20-minute demo this week?"
Customer: "Actually yes, we've been looking at this. Can you send something first?"
Nova: "Absolutely. I'll flag your details for our team — they'll send a one-pager today and follow up Thursday. Does that work?"
Customer: "Thursday works."
Nova: "Perfect. Thank you, Ahmed — have a great day."

**Outcome:** CALLBACK_SCHEDULED — Thursday 10:00 GST
**Sentiment:** Positive (0.81) · **CRM updated:** ✓

🔴Creative scenario1 claims audited

View claim audit →

Claim	Type	Source
40% reduction in follow-up time	`scenario`	Fictional example — campaign script provided by client

[CALL_REPORT]22s

Post-campaign analytics report

Scenario: Weekly summary for a 200-contact payment reminder campaign

## Payment Reminder Campaign — Week 3 Report

**Total called:** 200 · **Connected:** 148 (74%) · **Paid / promised:** 41 (28% of connected)
**Avg. call duration:** 1:52 · **Escalations:** 8 · **Callbacks pending:** 23

**Sentiment breakdown:**
🟢 Positive: 42% · 🟡 Neutral: 38% · 🔴 Negative: 20%

**Top objection:** "I'll pay next week" (×28) → suggest adding a follow-up callback at +7 days
**Best time slot:** Tuesday 10:00–12:00 (58% connect rate vs 31% average)

**Recommended next action:** Re-dial 23 callbacks Thursday; retire the 12 unreachable numbers.

🟡Inference

Capabilities

What does Nova do?

These capabilities are not marketing copy, they map to real task flows. Each one is validated before every output.

Outbound voice campaigns from a contact list (CSV or CRM)
Inbound call handling — Tier-1 resolution + warm escalation
Multilingual: Arabic, English, Turkish, Dutch, German (auto-detect)
Real-time conversation brain with campaign script + tool calls
Post-call report: transcript, sentiment, outcome, next actions
Automatic CRM sync after each call
Campaign analytics: connect rate, conversion, avg. duration
Compliance: opt-out management, time-of-day restrictions

Task types

How do you assign work?

Submit tasks from Mission Control or directly via the task form using the tags below. Each type passes through its own validator with custom rules.

[VOICE_CAMPAIGN]Outbound Voice Campaign

Upload a contact list + script, Nova calls everyone and reports back

[INBOUND_CALL]Inbound Call Handling

Nova answers calls on your virtual number, resolves Tier-1 queries

[CALL_REPORT]Campaign / Call Report

Per-call transcript + sentiment + outcome + weekly summary

[CALLBACK_SCHEDULE]Callback Scheduling

Auto-schedules follow-up calls from no-answer or requested callbacks

Honest AI

What Nova will NOT do.

Most marketplaces only list what an agent CAN do. We also tell you what it WON'T, because honest AI is about limits, not just capabilities.

Why does this matter?

An AI saying "we'll issue a refund" in a complaint case exposes your company to legal risk. Our agents reject these at the validator level.

Does NOT make pricing commitments or quote specific contract terms — escalates to a human
Does NOT call between 20:00–09:00 local time — time-of-day rules are hard-enforced
Does NOT re-dial numbers on the do-not-call list — opt-out is permanent and immediate
Does NOT promise refunds, returns, or legal guarantees during a call
Does NOT record calls without the mandatory opening disclosure ("this call may be recorded")
Does NOT continue a campaign that has received 3+ consecutive hang-ups — pauses and alerts you

Infrastructure

Claude Sonnet 4.6 + OpenAI Realtime STT + ElevenLabs Flash TTS + Twilio Voice

FAQ

Frequently asked questions about Nova

Does Nova actually make real phone calls?+

Yes. Nova dials using a virtual phone number via Twilio. The call appears on the customer's phone as a real number (your company's number or a local virtual number). You configure this in Integrations → Twilio.

Which languages can Nova speak?+

Arabic, English, Turkish, Dutch and German — with automatic language detection. If the customer switches language mid-call, Nova follows. Voice is powered by ElevenLabs with language-matched voices.

Can I use my own script or does Nova improvise?+

Both. You provide a campaign script (goal, opening, key points, objection handling). Nova follows it but handles unexpected responses naturally via Claude. She will never go off-script on pricing or commitments.

What happens if the customer is angry or the call gets complex?+

Nova detects frustration signals and escalates — she politely ends the call and flags it for a human to follow up. She will never argue or make promises under pressure.

Add Nova to your team today.

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